Date :04/12/05 Problem :Outgoing SMTP Issue Location :harrisonremc.com Effected POP :n/a Status :In Progress ETR :n/a Detailed Description: We received notification that harrisonremc.com customers were having issues sending email. Incoming email has no issues. While investigating it was discovered that Harrison REMC has their own local Exchange Server that we relay email to, covering their Incoming POP Mail. Apparently they are using Global Crossing, mail.globalcrossing.net, for their Outgoing SMTP Mail. After speaking with a Global Crossing Rep she informed me that it did appear that the issue was on their end and asked that someone from Harrison REMC place a trouble ticket call into their Support Dept. I have spoken with one of our Harrison REMC contacts and passed this information along. I have also asked that I be contacted during the troubleshooting process for confirmation that their service is running or to provide additional support. I will update everyone as soon as I'm informed. Customer Impact: All harrisonremc.com email accounts attempting to "send" email. Incoming email is fully functional. This issue will only affect users that have an email address of ***@harrisonremc.com. Customers that use ***@epowerc.net will not be affected. Resolution:   Back to Table of Contents